Text Message (SMS) Terms

If Vanguard Performance LLC introduces text-message programs for Filia, the following terms apply to those programs. Account and order updates and marketing are opted into separately. Giving us your mobile number with an order is your consent to the first; the second requires its own checkbox.

Account and order updates

Confirmation that an order was placed, that a physician has authorized it, that a lab requisition is ready, appointment reminders, a notice that results are available in your account, and security messages such as a one-time login code. These are about your own transactions and are sent only while you have an active order or account.

Marketing

Recurring automated marketing messages about new tests and panels, results guides, and offers. This requires a separate checkbox, never pre-checked, and never required to place an order or use any part of the service.

Messages may be sent using an automatic telephone dialing system or other automated technology. Your consent covers the number you gave us; tell us if that number changes, because a text sent to a reassigned number goes to a stranger.

Message frequency varies with your activity: an order typically generates between two and six update messages from purchase to results. Marketing messages are sent no more than four times a month, and only between 8 a.m. and 9 p.m. in your local time. Message and data rates may apply according to your carrier plan. Carriers are not liable for delayed or undelivered messages.

Reply STOP, QUIT, END, CANCEL or UNSUBSCRIBE to any message to end that program, or tell us in any other reasonable way, including in your account settings or by writing to us. You will receive one final message confirming that you have been unsubscribed, and nothing further from that program; we honour a revocation at once and in every case within ten business days. Stopping marketing texts does not stop order-update texts, and stopping order-update texts does not affect your order, your account, or how you receive results in your account.

Reply HELP to any message for help, or contact info@myfilia.com. Supported carriers include the major US carriers; T-Mobile is not liable for delayed or undelivered messages.

You must be 18 or older, the subscriber or customary user of the mobile number you give us, and in the United States. By enrolling you confirm all three.

Your mobile number and your text-message opt-in are used only to run these programs. We do not sell them, and we do not share them with third parties or affiliates for their marketing. Our messaging providers receive them only to deliver messages on our behalf and are bound not to use them for anything else. A message about results tells you that results are available; it does not contain results. How we handle everything else is in the Privacy Policy.

We may change these terms. A material change is announced by text before it takes effect, and continuing in a program after that is your agreement to the new terms. The date at the top is the version you are reading.