Referral Program Terms

1. Your account has a personal referral code. Share it with people you actually know.
2. A friend who has never ordered from Filia or Vanguard enters your code at checkout on their first order. If the bloodwork in that order comes to at least $100, they get 10% off the bloodwork.
3. When that order completes, meaning it is paid, drawn and resulted rather than merely placed, you receive 10% of the bloodwork subtotal as account credit, up to $50 per referral.
4. Your credit is spendable on bloodwork at the site where you earned it and expires 365 days after it is granted.

• You must have a Filia account in good standing, be 18 or older, and be a person, not a business.
• Licensed healthcare professionals, and anyone who orders or recommends laboratory testing as part of their work, may not earn referral credit. A reward for steering a patient to a test is the kind of payment the law treats as a kickback, and we do not want to be near it.
• Your friend must be a new customer: no previous order under any account, any email, any name, on either site. We check the order, not the signup, so a code entered by an existing customer earns nothing.
• You cannot refer yourself, anyone in your household, or an account that shares your email, phone, payment method or address.

Share your code the way you would share a recommendation: with people you know, in a message they would welcome. You must tell anyone you refer that you receive credit if they order, because the Federal Trade Commission requires that a recommendation that pays be disclosed, and because it is honest.

• No posting the code on coupon sites, deal forums, or public social-media feeds as a general offer.
• No paid advertising, bulk email, automated messaging, or texting people who have not agreed to hear from you. You are responsible for complying with the TCPA and CAN-SPAM when you contact anyone.
• No presenting yourself as Filia, and no health claims about what a test will do for someone.

• Credit has no cash value. It cannot be withdrawn, transferred, sold, or applied to a past order.
• Credit applies to bloodwork, meaning panels and individual blood tests, and not to specialty test kits, supplements, medications or any other product.
• One discount per order. A referral code cannot be combined with any other code, discount or credit on the same order, and if more than one could apply, the referral wins.
• Up to 3 rewarded referrals in any twelve-month period. You may share your code more widely; beyond that number your friend still gets their discount and you earn nothing further.
• If the order that earned credit is refunded, the credit is reversed. If you have already spent it, the amount is deducted from your next order or refund.
• Unused credit expires 365 days after it is granted and is forfeited if your account is closed.

We may withhold or reverse credit, cancel a discount, and close an account where we reasonably believe the rules above have been broken: fake accounts, self-referrals, sharing that breaks the law, or anything designed to extract credit rather than to recommend Filia to someone. Our decision is based on the evidence in the order records, and you may ask us to explain it.

We may change the percentages, the cap and the limits above, or end the program, at any time; a change applies to referrals whose orders complete after it, never to credit already granted. If the value of credit you receive is taxable where you live, that is your responsibility. These terms are part of the Terms of Service, and the Refund Policy says how credit interacts with a refund.