Legal

The fine print, in full

Every agreement, notice and consent that applies to Filia, each with a plain summary at the top. Filia is operated by Vanguard Performance LLC, 2901 Cleveland Ave., Suite 102, Santa Rosa, CA 95403.

• Terms of ServiceThe agreement between you and Vanguard Performance LLC for using Filia. The parts most people want to know: you must be 18, tests are ordered by an independent physician and drawn by Quest Diagnostics, nothing here is medical advice, disputes go to individual arbitration unless you opt out within 30 days, and our liability is capped.Agreement · 2026-10-20
• Privacy PolicyWhat Filia collects, what it does with it, who sees it, how long it is kept, and how to get it or delete it. The promises that matter most: we do not sell your data, we do not put advertising trackers on pages about your health, and we do not share health information with anyone who is not helping deliver your testing.Privacy · 2026-11-09
• Consumer Health Data Privacy NoticeThe health-data notice that the consumer health data laws of Washington, Nevada and Connecticut require, applied to everyone who uses Filia. It repeats, in the form those laws ask for, what the Privacy Policy already promises: what health data we collect, why, who sees it, that it is never sold, and how to withdraw consent or delete it.Privacy · 2026-10-29
• How HIPAA Applies to FiliaThe physician who orders your tests and the laboratory that runs them are covered by HIPAA. Filia is not a healthcare provider and is not a HIPAA covered entity, so what protects the results and health information we hold is our Privacy Policy, federal consumer-protection law and state health-privacy law. Here is what that means for you.Notice · 2026-09-16
• Consent to Laboratory TestingBefore you order bloodwork, this is who does what, what a result is and is not, what happens if a value is critical, and what you are agreeing to. Read it once; you will be asked to confirm it at checkout.Consent · 2026-10-20
• Telehealth Informed ConsentNot yet in effect. Filia does not currently offer treatment consultations or prescriptions. Laboratory safety screening for critical values is separate and does not activate this treatment consent. This consent is published so you can see how that service will work if it opens; no service is offered under it today, and it will be updated with the treating practice’s own consent before any is.Consent · 2026-09-16
• Medical DisclaimerFilia gives you information and access to testing. It is not a doctor, a laboratory or a pharmacy, and nothing here is medical advice. In an emergency, call 911.Notice · 2026-09-16
• Refunds, Cancellations and Order ExpiryCancel bloodwork any time before your blood is drawn and the money comes back. Once a specimen is collected the laboratory has done the work and there is no refund, except when the lab cannot produce a result. A test the physician declines to authorize is always refunded.Policy · 2026-09-16
• Referral Program TermsThe referral program is not active yet. The following terms describe the planned program when available: give a friend 10% off their first bloodwork order; when it completes, you get 10% of it back as credit, up to $50. Real customers, real first orders, no self-referrals, and you must tell your friend you get something for it.Agreement · 2026-09-16
• Text Message (SMS) TermsFilia does not currently operate its own marketing text-message program. You may still receive testing-related texts from Junction or the laboratory involved in your order. Those providers’ messaging terms and opt-out instructions apply to their messages. If Filia introduces its own marketing text-message program, we will ask for your separate consent.Policy · 2026-10-20
• Accessibility StatementWe are building Filia to the Web Content Accessibility Guidelines 2.2 at level AA. Here is what that means in practice, where we know we fall short, and how to tell us when something does not work for you.Notice · 2026-09-16