Does payment guarantee treatment?
No. A medical evaluation can result in no prescription, a request for further assessment or a different recommendation. The consultation is distinct from medication dispensing. Review the stated fees, inclusions and cancellation/refund conditions before authorizing a charge; clinical eligibility and billing are separate decisions.
Who is responsible for my care?
Architek Health Provider Network P.C. and its affiliated providers. Lead Physician Dr. Alex Jabourian and affiliated providers are licensed to practice medicine in all 50 U.S. states. State-specific licenses include California (20A14278), Massachusetts (1019081), Rhode Island (DOO1323), and Vermont (162.0000226). They are responsible for medical evaluation and prescribing. Perfect Rx Pharmacy, 5810 Long Prairie Rd, Flower Mound, TX 75028 is responsible for dispensing. Architek provides the branded telehealth technology and clinical communications. Vanguard Performance LLC operates Vanguard and Filia and acts as merchant. Our support team cannot change a prescription or replace clinical advice.
How do I prepare for review?
Provide accurate identity and current physical location, health history, allergies and a complete medicine list, including any other weight-loss medicines. Tell the clinician about pregnancy, pregnancy plans or breastfeeding and any relevant serious condition. Do not stop prescribed treatment to use this service without speaking with your treating clinician.
How do I raise a billing, privacy or care concern?
For a charge, cancellation request, website issue or privacy request concerning this service, use the business email on the Contact page and provide only the minimum information needed. Use the treating practice or dispensing pharmacy’s secure contact route for clinical questions or medical records. We can help route a concern, but ordinary email is not a secure clinical portal.
Can I cancel?
You may cancel an evaluation at no charge until a clinician begins reviewing it. A clinical review that has been performed is not refundable solely because no prescription is issued. Dispensed medication and medicine already compounded for you are not eligible for routine change-of-mind returns or refunds. These rules do not exclude correction of a billing or fulfillment error, an applicable remedy for a wrong, damaged or undelivered medicine, or a remedy required by law.
What happens if I’m not eligible?
A medical evaluation can result in no prescription, a request for further assessment or a different recommendation. A clinical review that has been performed is not refundable solely because no prescription is issued. See Returns, Refunds & Cancellation for details.
Where is care available?
Medications on this site are available in every U.S. state except Alaska and Mississippi. The same states apply to each medication listed. The pathway is for adults 18 and older. Architek Health Provider Network P.C. and its affiliated providers. Lead Physician Dr. Alex Jabourian and affiliated providers are licensed to practice medicine in all 50 U.S. states. State-specific licenses include California (20A14278), Massachusetts (1019081), Rhode Island (DOO1323), and Vermont (162.0000226). The prescriber must be authorized for your current physical location, so give your true location when you request care. Eligibility is confirmed before any charge.
When will my evaluation be reviewed?
A licensed clinician typically reviews your questionnaire within 24 to 48 hours; follow-up messages are reviewed when a clinician is next available. Asynchronous review is not an immediate appointment or emergency service. Timing varies with how complete the information is, follow-up questions and whether a live phone/video visit or another assessment is needed. A decision may therefore require more than the initial questionnaire. Pharmacy preparation and shipping occur only after a prescription and are separate from clinical review. Use the clinical service’s contact instructions for a pending evaluation; do not wait for routine review in an emergency.